Frequently asked questions?
Questions on most people's minds:
General questions?
01 How can I contact your support teem?
Best method to reach us is by using our WhatsApp account @ 6124241777. In here you can leave a text voice message. You can also reach us at our email info@hichmn.com
02 What is the response time for support?
Support request sent to our WhatsApp account will receive prompt response ensuring that no customer request is overlooked. Additionally, email support request will be handled in 24 to 48 hours.
03 Can your support team help with Emergencies?
We have a button that appears on the main screen of Hich Rider App. This button allows you to reach either 911, a chosen family or friend number, and direct with our HICH support team members.
04 When is the upcoming annual event?
Recognizing the need for a comprehensive solution, Services embarked on a search for a better rideshare solution that could build synergy for both their riders and drivers. We aimed to find a platform that would meet both satisfaction and enable and enhance their ability to deliver the way success.
05 How long is the free subscription plan?
First 90 Days of each driver's use of our Hich platform will be free to all drivers.
06 Does Hich Provide Insurance?
Hich does provide insurance to drivers as required by city and/or state laws for Transportation Network company. We suggest that you purchase additional coverage if you find it necessary for your peace of mind. Using Hich, drivers keep most of the fare. With the duopoly Uber and Lyft, drivers' compensation have been eroding and they are choosing to stand up against the economic injustice. Hich drivers will make thousands of dollars more per month driving with us and using our subscription-based model. With increased earnings, drivers can now afford to run their own businesses, and we are working hard to provide additional services to assist you.
07 Is there a referal Program Available?
Yes, through the Hich Driver Rewards Program, drivers can earn a free month's subscription for every paying subscriber they refer. To refer to a new driver, simply open the Hich app, select 'Refer a driver' in the menu, and tap 'Refer a driver' to share your unique referral code by text, email, Facebook, etc.
08 Do riders have the ability to rate the drivers?
Riders certainly have the ability to rate drivers. They can also mark drivers as favorites within the app, and we endeavor to pair them with these preferred drivers whenever feasible.
09 What is the policy regarding cancellation fees?
Cancellation fees are applied by drivers in certain situations to compensate for their time spent traveling to or waiting at the pickup location. Specifically, if you cancel a ride more than 5 minutes after a driver has accepted your request, a $5 cancellation fee will be charged. Additionally, if you fail to show up at the pickup location within 5 minutes of the driver's arrival, a $5 "no-show" fee may be incurred upon cancellation by the driver. There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request. If you think you've been mistakenly charged a cancellation fee by a driver, please don't hesitate to contact our support team through the "help" button or at info@hichmn.com. We'll gladly review the charge for you.
10 How do I retrieve my lost item?
If you happen to leave an item in your driver’s vehicle, please contact our support team at info@hichmn.com. Provide us with details about the ride time, a description of the item, and your consent to share your contact information with the driver. With this information, our team will promptly reach out to the driver on your behalf.
11 Will the number of drivers be limited to prevent oversaturation of the markets?
We will not limit the number of drivers but as we grow, we will reward drivers that help build the culture of helping others that we are looking to build. We will always put our clients and drivers best interest before our own while still making sure our company is profitable and growing.
12 How do you deal with passenger complaints because of Uber and Lyft believe always the passenger and never take or investigate the driver?
We will do our best to make sure that our drivers and clients are treated fairly and we will implement safe guards and processes that create a positive environment for our clients and drivers. We will have a process that will make sure we invetsigate every issue and do our best to act fairly. We will not automatically assume anyone is wrong and will allow the facts to determine the outcome.
13 What happens to a rider request for specific driver through the app as a favorite?
Yes, a driver will receive a push notification in advance. If he/she does not accept prior to the ride request, it will return in queue for other drivers to accept it.
01 How can I contact your support teem?
Best method to reach us is by using our WhatsApp account @ 6124241777. In here you can leave a text voice message. You can also reach us at our email info@hichmn.com
02 What is the response time for support?
Support request sent to our WhatsApp account will receive prompt response ensuring that no customer request is overlooked. Additionally, email support request will be handled in 24 to 48 hours.
03 Can your support team help with Emergencies?
We have a button that appears on the main screen of Hich Rider App. This button allows you to reach either 911, a chosen family or friend number, and direct with our HICH support team members.
04 When is the upcoming annual event?
Recognizing the need for a comprehensive solution, Services embarked on a search for a better rideshare solution that could build synergy for both their riders and drivers. We aimed to find a platform that would meet both satisfaction and enable and enhance their ability to deliver the way success.
05 How long is the free subscription plan?
First 90 Days of each driver's use of our Hich platform will be free to all drivers.
06 Does Hich Provide Insurance?
Hich does provide insurance to drivers as required by city and/or state laws for Transportation Network company. We suggest that you purchase additional coverage if you find it necessary for your peace of mind. Using Hich, drivers keep most of the fare. With the duopoly Uber and Lyft, drivers' compensation have been eroding and they are choosing to stand up against the economic injustice. Hich drivers will make thousands of dollars more per month driving with us and using our subscription-based model. With increased earnings, drivers can now afford to run their own businesses, and we are working hard to provide additional services to assist you.
07 Is there a referal Program Available?
Yes, through the Hich Driver Rewards Program, drivers can earn a free month's subscription for every paying subscriber they refer. To refer to a new driver, simply open the Hich app, select 'Refer a driver' in the menu, and tap 'Refer a driver' to share your unique referral code by text, email, Facebook, etc.
08 Do riders have the ability to rate the drivers?
Riders certainly have the ability to rate drivers. They can also mark drivers as favorites within the app, and we endeavor to pair them with these preferred drivers whenever feasible.
09 What is the policy regarding cancellation fees?
Cancellation fees are applied by drivers in certain situations to compensate for their time spent traveling to or waiting at the pickup location. Specifically, if you cancel a ride more than 5 minutes after a driver has accepted your request, a $5 cancellation fee will be charged. Additionally, if you fail to show up at the pickup location within 5 minutes of the driver's arrival, a $5 "no-show" fee may be incurred upon cancellation by the driver. There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request. If you think you've been mistakenly charged a cancellation fee by a driver, please don't hesitate to contact our support team through the "help" button or at info@hichmn.com. We'll gladly review the charge for you.
10 How do I retrieve my lost item?
If you happen to leave an item in your driver’s vehicle, please contact our support team at info@hichmn.com. Provide us with details about the ride time, a description of the item, and your consent to share your contact information with the driver. With this information, our team will promptly reach out to the driver on your behalf.
11 Will the number of drivers be limited to prevent oversaturation of the markets?
We will not limit the number of drivers but as we grow, we will reward drivers that help build the culture of helping others that we are looking to build. We will always put our clients and drivers best interest before our own while still making sure our company is profitable and growing.
12 How do you deal with passenger complaints because of Uber and Lyft believe always the passenger and never take or investigate the driver?
We will do our best to make sure that our drivers and clients are treated fairly and we will implement safe guards and processes that create a positive environment for our clients and drivers. We will have a process that will make sure we invetsigate every issue and do our best to act fairly. We will not automatically assume anyone is wrong and will allow the facts to determine the outcome.
13 What happens to a rider request for specific driver through the app as a favorite?
Yes, a driver will receive a push notification in advance. If he/she does not accept prior to the ride request, it will return in queue for other drivers to accept it.
01 How can I contact your support teem?
Best method to reach us is by using our WhatsApp account @ 6124241777. In here you can leave a text voice message. You can also reach us at our email info@hichmn.com
02 What is the response time for support?
Support request sent to our WhatsApp account will receive prompt response ensuring that no customer request is overlooked. Additionally, email support request will be handled in 24 to 48 hours.
03 Can your support team help with Emergencies?
We have a button that appears on the main screen of Hich Rider App. This button allows you to reach either 911, a chosen family or friend number, and direct with our HICH support team members.
04 When is the upcoming annual event?
Recognizing the need for a comprehensive solution, Services embarked on a search for a better rideshare solution that could build synergy for both their riders and drivers. We aimed to find a platform that would meet both satisfaction and enable and enhance their ability to deliver the way success.
05 How long is the free subscription plan?
First 90 Days of each driver's use of our Hich platform will be free to all drivers.
06 Does Hich Provide Insurance?
Hich does provide insurance to drivers as required by city and/or state laws for Transportation Network company. We suggest that you purchase additional coverage if you find it necessary for your peace of mind. Using Hich, drivers keep most of the fare. With the duopoly Uber and Lyft, drivers' compensation have been eroding and they are choosing to stand up against the economic injustice. Hich drivers will make thousands of dollars more per month driving with us and using our subscription-based model. With increased earnings, drivers can now afford to run their own businesses, and we are working hard to provide additional services to assist you.
07 Is there a referal Program Available?
Yes, through the Hich Driver Rewards Program, drivers can earn a free month's subscription for every paying subscriber they refer. To refer to a new driver, simply open the Hich app, select 'Refer a driver' in the menu, and tap 'Refer a driver' to share your unique referral code by text, email, Facebook, etc.
08 Do riders have the ability to rate the drivers?
Riders certainly have the ability to rate drivers. They can also mark drivers as favorites within the app, and we endeavor to pair them with these preferred drivers whenever feasible.
09 What is the policy regarding cancellation fees?
Cancellation fees are applied by drivers in certain situations to compensate for their time spent traveling to or waiting at the pickup location. Specifically, if you cancel a ride more than 5 minutes after a driver has accepted your request, a $5 cancellation fee will be charged. Additionally, if you fail to show up at the pickup location within 5 minutes of the driver's arrival, a $5 "no-show" fee may be incurred upon cancellation by the driver. There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request. If you think you've been mistakenly charged a cancellation fee by a driver, please don't hesitate to contact our support team through the "help" button or at info@hichmn.com. We'll gladly review the charge for you.
10 How do I retrieve my lost item?
If you happen to leave an item in your driver’s vehicle, please contact our support team at info@hichmn.com. Provide us with details about the ride time, a description of the item, and your consent to share your contact information with the driver. With this information, our team will promptly reach out to the driver on your behalf.
11 Will the number of drivers be limited to prevent oversaturation of the markets?
We will not limit the number of drivers but as we grow, we will reward drivers that help build the culture of helping others that we are looking to build. We will always put our clients and drivers best interest before our own while still making sure our company is profitable and growing.
12 How do you deal with passenger complaints because of Uber and Lyft believe always the passenger and never take or investigate the driver?
We will do our best to make sure that our drivers and clients are treated fairly and we will implement safe guards and processes that create a positive environment for our clients and drivers. We will have a process that will make sure we invetsigate every issue and do our best to act fairly. We will not automatically assume anyone is wrong and will allow the facts to determine the outcome.
13 What happens to a rider request for specific driver through the app as a favorite?
Yes, a driver will receive a push notification in advance. If he/she does not accept prior to the ride request, it will return in queue for other drivers to accept it.
01 How can I contact your support teem?
Best method to reach us is by using our WhatsApp account @ 6124241777. In here you can leave a text voice message. You can also reach us at our email info@hichmn.com
02 What is the response time for support?
Support request sent to our WhatsApp account will receive prompt response ensuring that no customer request is overlooked. Additionally, email support request will be handled in 24 to 48 hours.
03 Can your support team help with Emergencies?
We have a button that appears on the main screen of Hich Rider App. This button allows you to reach either 911, a chosen family or friend number, and direct with our HICH support team members.
04 When is the upcoming annual event?
Recognizing the need for a comprehensive solution, Services embarked on a search for a better rideshare solution that could build synergy for both their riders and drivers. We aimed to find a platform that would meet both satisfaction and enable and enhance their ability to deliver the way success.
05 How long is the free subscription plan?
First 90 Days of each driver's use of our Hich platform will be free to all drivers.
06 Does Hich Provide Insurance?
Hich does provide insurance to drivers as required by city and/or state laws for Transportation Network company. We suggest that you purchase additional coverage if you find it necessary for your peace of mind. Using Hich, drivers keep most of the fare. With the duopoly Uber and Lyft, drivers' compensation have been eroding and they are choosing to stand up against the economic injustice. Hich drivers will make thousands of dollars more per month driving with us and using our subscription-based model. With increased earnings, drivers can now afford to run their own businesses, and we are working hard to provide additional services to assist you.
07 Is there a referal Program Available?
Yes, through the Hich Driver Rewards Program, drivers can earn a free month's subscription for every paying subscriber they refer. To refer to a new driver, simply open the Hich app, select 'Refer a driver' in the menu, and tap 'Refer a driver' to share your unique referral code by text, email, Facebook, etc.
08 Do riders have the ability to rate the drivers?
Riders certainly have the ability to rate drivers. They can also mark drivers as favorites within the app, and we endeavor to pair them with these preferred drivers whenever feasible.
09 What is the policy regarding cancellation fees?
Cancellation fees are applied by drivers in certain situations to compensate for their time spent traveling to or waiting at the pickup location. Specifically, if you cancel a ride more than 5 minutes after a driver has accepted your request, a $5 cancellation fee will be charged. Additionally, if you fail to show up at the pickup location within 5 minutes of the driver's arrival, a $5 "no-show" fee may be incurred upon cancellation by the driver. There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request. If you think you've been mistakenly charged a cancellation fee by a driver, please don't hesitate to contact our support team through the "help" button or at info@hichmn.com. We'll gladly review the charge for you.
10 How do I retrieve my lost item?
If you happen to leave an item in your driver’s vehicle, please contact our support team at info@hichmn.com. Provide us with details about the ride time, a description of the item, and your consent to share your contact information with the driver. With this information, our team will promptly reach out to the driver on your behalf.
11 Will the number of drivers be limited to prevent oversaturation of the markets?
We will not limit the number of drivers but as we grow, we will reward drivers that help build the culture of helping others that we are looking to build. We will always put our clients and drivers best interest before our own while still making sure our company is profitable and growing.
12 How do you deal with passenger complaints because of Uber and Lyft believe always the passenger and never take or investigate the driver?
We will do our best to make sure that our drivers and clients are treated fairly and we will implement safe guards and processes that create a positive environment for our clients and drivers. We will have a process that will make sure we invetsigate every issue and do our best to act fairly. We will not automatically assume anyone is wrong and will allow the facts to determine the outcome.
13 What happens to a rider request for specific driver through the app as a favorite?
Yes, a driver will receive a push notification in advance. If he/she does not accept prior to the ride request, it will return in queue for other drivers to accept it.
01 How can I contact your support teem?
Best method to reach us is by using our WhatsApp account @ 6124241777. In here you can leave a text voice message. You can also reach us at our email info@hichmn.com
02 What is the response time for support?
Support request sent to our WhatsApp account will receive prompt response ensuring that no customer request is overlooked. Additionally, email support request will be handled in 24 to 48 hours.
03 Can your support team help with Emergencies?
We have a button that appears on the main screen of Hich Rider App. This button allows you to reach either 911, a chosen family or friend number, and direct with our HICH support team members.
04 When is the upcoming annual event?
Recognizing the need for a comprehensive solution, Services embarked on a search for a better rideshare solution that could build synergy for both their riders and drivers. We aimed to find a platform that would meet both satisfaction and enable and enhance their ability to deliver the way success.
05 How long is the free subscription plan?
First 90 Days of each driver's use of our Hich platform will be free to all drivers.
06 Does Hich Provide Insurance?
Hich does provide insurance to drivers as required by city and/or state laws for Transportation Network company. We suggest that you purchase additional coverage if you find it necessary for your peace of mind. Using Hich, drivers keep most of the fare. With the duopoly Uber and Lyft, drivers' compensation have been eroding and they are choosing to stand up against the economic injustice. Hich drivers will make thousands of dollars more per month driving with us and using our subscription-based model. With increased earnings, drivers can now afford to run their own businesses, and we are working hard to provide additional services to assist you.
07 Is there a referal Program Available?
Yes, through the Hich Driver Rewards Program, drivers can earn a free month's subscription for every paying subscriber they refer. To refer to a new driver, simply open the Hich app, select 'Refer a driver' in the menu, and tap 'Refer a driver' to share your unique referral code by text, email, Facebook, etc.
08 Do riders have the ability to rate the drivers?
Riders certainly have the ability to rate drivers. They can also mark drivers as favorites within the app, and we endeavor to pair them with these preferred drivers whenever feasible.
09 What is the policy regarding cancellation fees?
Cancellation fees are applied by drivers in certain situations to compensate for their time spent traveling to or waiting at the pickup location. Specifically, if you cancel a ride more than 5 minutes after a driver has accepted your request, a $5 cancellation fee will be charged. Additionally, if you fail to show up at the pickup location within 5 minutes of the driver's arrival, a $5 "no-show" fee may be incurred upon cancellation by the driver. There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request. If you think you've been mistakenly charged a cancellation fee by a driver, please don't hesitate to contact our support team through the "help" button or at info@hichmn.com. We'll gladly review the charge for you.
10 How do I retrieve my lost item?
If you happen to leave an item in your driver’s vehicle, please contact our support team at info@hichmn.com. Provide us with details about the ride time, a description of the item, and your consent to share your contact information with the driver. With this information, our team will promptly reach out to the driver on your behalf.
11 Will the number of drivers be limited to prevent oversaturation of the markets?
We will not limit the number of drivers but as we grow, we will reward drivers that help build the culture of helping others that we are looking to build. We will always put our clients and drivers best interest before our own while still making sure our company is profitable and growing.
12 How do you deal with passenger complaints because of Uber and Lyft believe always the passenger and never take or investigate the driver?
We will do our best to make sure that our drivers and clients are treated fairly and we will implement safe guards and processes that create a positive environment for our clients and drivers. We will have a process that will make sure we invetsigate every issue and do our best to act fairly. We will not automatically assume anyone is wrong and will allow the facts to determine the outcome.
13 What happens to a rider request for specific driver through the app as a favorite?
Yes, a driver will receive a push notification in advance. If he/she does not accept prior to the ride request, it will return in queue for other drivers to accept it.
HICH-MN
HICH ride sharing is the first true partnership between company and drivers.
Address: 3800 American Blvd W. #1500 Bloomington MN 55431
Email Us
HICH-MN
HICH ride sharing is the first true partnership between company and drivers.
Address: 3800 American Blvd W. #1500 Bloomington MN 55431
Email Us
HICH-MN
HICH ride sharing is the first true partnership between company and drivers.
Address: 3800 American Blvd W. #1500 Bloomington MN 55431
Email Us
HICH-MN
HICH ride sharing is the first true partnership between company and drivers.
Address: 3800 American Blvd W. #1500 Bloomington MN 55431
Email Us
HICH-MN
HICH ride sharing is the first true partnership between company and drivers.
Address: 3800 American Blvd W. #1500 Bloomington MN 55431
Email Us